I use a 3rd party review app. But when customers leave reviews it adds an additional review rating below the 3rd party app on the product page. How can i turn these off? there are no options within the theme editor.
Topic summary
A user encountered duplicate review ratings on their product pages—one from their third-party review app and another from Shopify’s native review system. They couldn’t find theme editor options to disable the extra ratings.
Resolution:
- Multiple community members requested the store URL to investigate
- One responder identified the issue: a “Product rating” block in the product template
- Solution provided: Navigate to Online Store > Themes > Customize > Products > Default product and delete the Product rating block
- The original poster confirmed finding and removing the block from their product templates, resolving the duplicate display issue
The discussion included screenshots showing both the problem (duplicate star ratings) and the solution (location of the rating block in theme customization).
1 Like
hey @DonutSlinger plz share your store URL so i can help you
Hi @DonutSlinger , can you share us your store URL?
Hey @DonutSlinger
Welcome to Shopify Community! Can you share your Store URL so I can have a look on it? Also, if you have password enabled then please share the password as well. Your cooperation would be greatly appreciated.
Best Regards,
Moeed
Hello @DonutSlinger ,
Could you please provide the URL/ password to your store so that I can check it and provide you with the exact solution?
Please delete Product rating block on your Product template in Online Store > Themes > Customize > Products > Default product
1 Like
ok, well i took a look at the default product template and there is was. I found it buried in the other product templates. Thank you!