I have a 7% reach checkout rate, but almost 0 people complete it. Anyone know why?
Topic summary
A store owner is experiencing a significant conversion problem in their checkout funnel:
The Issue:
- 7% of visitors reach the checkout page
- Nearly 0% complete the purchase
- This represents an extremely high checkout abandonment rate
Visual Data:
- An attached screenshot shows the funnel metrics, illustrating the dramatic drop-off between checkout initiation and completion
Current Status:
- The owner is seeking explanations for this severe abandonment pattern
- No responses or solutions have been provided yet
- Common causes for such issues typically include unexpected shipping costs, limited payment options, complicated checkout processes, or technical errors
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