Shopify team Since Sept 10th, we’ve had multiple stores fail with “500 Internal server” error. Even re-running them 12 hours later does not fix the issue. I’ve attached one of the request id and timestamp for debugging by Shopify staff. Already raised ticket id 50836811 but no response yet x-req…

Update: Shopify Developer Support got back to me pretty quickly with a solution that worked! our Developer Support team advised that it appears to be due to a database timeout, which could be related to the fact that they're 250 products. Could you try reducing the page size to 50 and see if it so…

Hi @Naren1 There must be a system issue on Shopify side. If you raised a ticket already, it would be best to wait for a response from their team.

yea. but the percentage of impacted stores has been growing each day. that’s what is alarming. impacting real-time web reports and other app functionality. I’m surprised no one else is facing this problem

@arsuceno Shopify Developer Support got back to me pretty quickly with a solution that worked! our Developer Support team advised that it appears to be due to a database timeout, which could be related to the fact that they're 250 products. Could you try reducing the page size to 50 and see if it …

I changed to 50 and it works too. But I wouldn’t say this is a fix but a workaround due to Shopify problems…

High number of "500 Internal Server Errors" while paginating products over REST API

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arsuceno September 19, 2024, 11:45pm 5

Same issue here. Started with one store. Now I’m experiencing it in two other more. No changes from our side.

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High number of "500 Internal Server Errors" while paginating products over REST API

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