High Traffic but not converting into actual sales

Store Feedback
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6

Hi @W23choi_parema,

Thanks for reaching out to the community. We are MooseDesk, a comprehensive Live Chat, FAQ & Helpdesk App designed to elevate your customer support experience.

Congrats on your new store! I just wanted to give a few more comments to make your website look even better. Please kindly check

1. Add a second image on hover

Having a second image on hover allows customers to see the product from different angles. This will also keep them on the page longer, which can reducing bounce rates.

Example:

show-second-image-on-hover.gif

2. Add product description

Comprehensive and accurate product information establishes trust between the customer and the seller. Customers are more likely to buy from businesses they trust. I highly recommend adding more information on product’s materials as well as size instruction

product info.png
product info.png2372×1226 227 KB

3. Optimize the footer section

The footer is often overlooked, but it’s a valuable piece that can significantly enhance user experience and boost your website’s effectiveness. Therefore, you can gradually improve your sales.

Some of the elements you can consider adding are:

  • Copyright notice: Clearly state the copyright owner and year.
  • Privacy policy link: Link to your detailed privacy policy.
  • Terms of service link: Link to your terms and conditions.
  • Contact information: Include your address, phone number, and email.
  • Social media icons: Link to your social media profiles.

4. Add a live chat widget

Not only does a live chat widget offer immediate assistance to customers, it also provides personalized product recommendations to them. Plus, chatting with agents can create a sense of trust for your customers, which can encourage them to buy your products.

I suggest exploring MooseDesk, a free Live Chat, FAQ & Helpdesk App. MooseDesk provides auto-reply features during non-business hours, a proactive help center, and a user-friendly widget layout, offering an effective solution to enhance customer support on your platform.

MooseDesk_0-1733063125912.png
MooseDesk_0-1733063125912.png204×400 48.5 KB

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As an expert/enthusiast in UX, I recommend implementing these changes to improve customer experience when scrolling through your store.

If this is helpful for you, please let me know by giving me a ‘LIKE’. If your question is answered please mark this as 'SOLUTION’.

Thank you for reading. Wish you a nice day ahead!

MooseDesk - All-in-one Shopify FAQ & Helpdesk App