Hold fulfillment orders for customers with chargebacks Shopify Flow Not Working

Shopify Plus

Topic summary

A Shopify Flow template designed to automatically hold fulfillment orders for customers with previous chargebacks is not functioning as expected. The template fails to prevent orders from customers with chargeback history from being fulfilled.

Current Status:

  • The issue remains unresolved and open for community input
  • Shopify support directed the user to check with their fulfillment app instead

Technical Details:

  • This involves a standard Shopify Flow template
  • User attempted to share the .flow file for troubleshooting but encountered an upload error (content type mismatch)

The user is seeking advice from others who have successfully implemented this chargeback prevention workflow.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

Has anyone had experience getting the template to hold orders with previous chargebacks to actually work? Seems to be an issue with Shopify Flow. It is a standard template that is not actually holding previously chargeback orders from getting fulfilled. Chatting with an advisor, they lead me back to the fulfillment app.

Any information would be helpful. Unable to attach the .flow

2

Correct the highlighted errors and try again.

The attachment’s hold-chargebacks.flow content type (application/octet-stream) does not match its file extension and has been removed.