Hello,
I have just taken a look at my website on mobile and all of a sudden, my image banner is gone on mobile, but still there on desktop! How could this of happened and how do I fix it? Please see screenshots! Thank you
Topic summary
A Shopify store owner reports that their homepage image banner has suddenly disappeared on mobile devices while remaining visible on desktop. They’ve provided screenshots showing the discrepancy between desktop (where the banner appears) and mobile (where it’s missing).
Troubleshooting attempted:
- User tried adding code to the base.css file, but this did not resolve the issue
Current status:
- The discussion remains unresolved
- A community member has requested the store password to investigate further, as the site is currently password-protected
- The issue appears to be a responsive design problem affecting only mobile views
Hello,
I have just put this code in the base.css and it hasnt seemed to work
@ellacoker , the store is password-protected. Could you share the password?