Home page pricing issue

Topic summary

A user reports an unexpected display issue on their homepage pricing section where the letters “DU” appear between the regular price and sale price. They suspect these characters may be embedded in the code somewhere but are uncertain of the cause.

Troubleshooting attempts:

  • User has attached screenshots showing the pricing display problem
  • Issue appears isolated to the homepage pricing component only

Current status:

  • Two support responders have offered assistance
  • Both requested the store URL and access password to investigate
  • No solution has been provided yet; awaiting user to share site credentials for diagnosis

The discussion remains open, pending the user’s response with access details so supporters can examine the code and identify the source of the errant “DU” characters.

Summarized with AI on November 7. AI used: claude-sonnet-4-5-20250929.

Hello,

I have an issue on my homepage pricing only.

There is 2 letters “DU” between the “regular price” and the “current sale price”.

I can’t see why. I think, there is these 2 letters “DU” in the coding somewhere.

But I might be wrong.

See pictures attached.

Thanks a lot guys.

2 Likes

Hello There,

Please share your store URL and password.
So that I will check and let you know the exact solution here.

Hello @Clement222
Our team is ready to help you.
Please share your website address and access password (if necessary) so that we can check and assist you.