Homepage only shows Contact Us page. Products not showing.

Shopify Discussion

Topic summary

A Shopify store has been displaying only its Contact Us page instead of the normal homepage with banners and products since June 13-14. Customers are unable to view products or access order information.

Root cause identified:

  • Shopify Support traced the issue to the “Terms and Conditions Pro” app
  • The app developer claims to have fixed the problem on their end and can now access the site

Current status:

  • Store owner still cannot access the site properly across multiple browsers, incognito mode, or mobile devices
  • App developer suggests the domain recently expired and DNS propagation may be causing regional delays
  • Issue remains unresolved for the store owner

Suggested troubleshooting:

  • Another user recommends sharing the store URL for direct inspection
  • Clearing browser cache or testing in incognito mode to rule out local caching issues

The discussion is ongoing with no confirmed resolution yet.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

Since June 13 or 14, whenever we visit our site, it keeps showing the Contact Us page only and is not showing the normal homepage with banners and products. Our customers have started asking for updates on their orders and potential customers have been looking for our website already. I tried asking Shopify Support about this and they found out that the culprit may be the Terms and Conditions Pro app. They asked me to contact the app developer so that they can remove the app script that keeps our store from functioning well. When they replied, they said everything is already fixed on their end and that they can already access our site, but it’s still not working on our end (even when I used different browsers, incognito mode, or even my mobile phone). App developer said that “the domain had expired recently, so it might take some time for the updates to fully propagate” in our region. As of this writing, we’re still down.

Anyone experiencing this too? Anyone using the same app? We really hope to fix our site soon.

2

Hi @btbweb

It is better for you to share the store URL here, so that I can have a sincere check and see the issue in reality. If this issue is due to the external app, and they said fixed already, you can double check under incognito mode page as sometimes it is related to the page cache on your browser.

Kindly have a further look at this aspect meanwhile please. Thank you!