We have recently swapped over from Square to Shopify POS in our b&M. When issuing a store credit to a customer, we issue it on a gift card. I have seen where you can issue a free gift card on shopify, but my question is: How are free gift cards counted in your sales report? Are they counted immediat…

Hi @AshlynH4RL , That’s a great question! When you issue a gift card, there has not been an exchange of money so: [24-08-70238-28328] When the customer comes back eventually to use that gift card, then the sale is included in your reports: [24-10-68483-37293] You can read all about that in ou…

Thank you for responding. To dive a little deeper into my question, here is an example: A custumer brings in a $20 top to exchange. We issue a gift card for $20. Later, this customer comes in and spends the $20 gift card. My question is, where is this going to shop up in reports, and how is it g…

I am having this problem. I issued free gift cards last year for giveaways and they now pop up under my gift card sales/payments, since they were used to “pay” for the purchases and my reports are not accurate. I have researched and still haven’t found a way to correct/edit those transactions so I d…

Hi @AshlynH4RL , Apologies for the delay in getting back to you! I just tested refunding an order to a gift card and then checking out with that gift card and it shows up in Gross Sales: I hope this helps!

How are free gift cards accounted for in sales reports on Shopify POS?

Retail & Point of Sale

BelleAmour June 29, 2023, 12:40pm 6

Hi @ajbromley ,

Did you ever figure anything out? I too have done a gift card giveaway promotion and now my sales & profit figures are not accurate.

Topic		Replies	Views
Why aren't gift card sales appearing in my sales reports? Retail & Point of Sale	15	577	May 20, 2026
Gift Cards: I just sold a gift card but the sale doesn't appear in the admin or payout balance Retail & Point of Sale	4	125	March 30, 2022
Feature Request - Stop Counting Gift Cards as "Products" and Double Counting as Sales Retail & Point of Sale pos-order-management	1	137	January 10, 2025
GST Incorrectly Attracted to Free Gift Cards in Shopify Reports/Analytics Accounting & Taxes	0	35	December 12, 2021
What's the difference between gift card payments and sales in a finance summary report? Shopify Discussion	3	104	March 14, 2022

How are free gift cards accounted for in sales reports on Shopify POS?

Related topics