As most Shopify users who use USPS know, Priority Mail is not a guaranteed service. Unfortunately, there are a LOT of customers who don’t know this. In the good old days, we could present a single option (“USPS Priority Mail”) to our customers. Recently, USPS seems to have changed the API for real-time shipping rates so you have to turn on three different Priority Mail Services - “USPS Priority Mail 1-Day”, “USPS Priority Mail 2-Day” and “USPS Priority Mail 3-Day”. The customer sees one of these options during checkout (depending on the USPS Priority Mail shipping zone they are in relative to our store). This is causing us enormous headaches - our customers think they are paying for guaranteed 1, 2 or 3 day shipping. In their defense, why wouldn’t they given the way USPS has chosen to setup their API? Naturally when USPS doesn’t deliver a Priority Mail package within the “guaranteed” (in the customer’s mind) timeframe, they call us. Some customers are understanding but some demand their money back, accuse us of fraud (or worse), and subsequently take their business elsewhere. We’ve included messages on our homepage, explained this in our shipping terms, explained it in our newsletter, etc.. How are other Shopify store owners dealing with this?
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