Hi. I want to drop ship. I installed the Prinitify app through Shopify. On Prinitify it says the payment and shipping fees for any orders submitted by customers come directly out of “my” linked card. How on earth am I supposed to know how many orders are going to come through and have that amount in my account at any given time? Is there a way that the money can be taken out of the customers payment when they place the order through my shopify store? Is there something I should install to make it this way? I’m new so I’m still trying to figure everything out and work out the kinks. Thanks in advance for any help anyone gives me.
Topic summary
Main issue: A new merchant using Printify via Shopify asks if customer payments can directly cover Printify’s product and shipping charges instead of being billed to the merchant’s linked card.
Key points/answers:
- Not possible: Printify cannot receive payment from a sales channel (e.g., Shopify). The merchant’s linked card is charged for production/shipping.
- If the card lacks funds, the Printify order shows “Payment Not Received.” The merchant can go to Printify > Orders and press “Retry” once funds are available.
- If retry still fails, update the payment method or contact the bank.
Payout timing:
- With Shopify Payments, payout (the transfer of customer funds to the merchant’s bank) varies by country; refer to Shopify’s payout schedule. For third‑party gateways, check with the provider.
Actions/outcomes:
- No app or setting enables direct customer-to-Printify fee payment.
- Recommended workflow: wait for Shopify payout, then retry payment in Printify.
- Links provided to Shopify payout info and Printify support for further help.
Open question:
- Another user asked whether customers are notified if the merchant’s payment to Printify is pending/declined; no answer yet in the thread.
Hey there, @Lunastar
Bo here from Shopify Support!
How are you? That is a great question. I did some digging on this. It is not possible for Printify to receive payment from a sales channel, however, if the payment fails due to lack of funds you will be able to retry payment manually. In order to retry the payment, you should go to “Orders” tab in your Printify account. There you will be able to locate the order with the status “Payment Not Received.”
Clicking the “Retry” button will retry the billing process and the order will be sent to production as soon as the payment has been received.
If retrying the payment is still unsuccessful then the issue is likely with your payment method and you may need to provide an alternate credit/debit card or contact your bank to determine why the payment is being declined.
This will allow you to pay for your order once you have received your payout through Shopify. Let me know how this goes and if you have any further questions you can bring them to Printify’s support team directly here.
All the Best,
Bo
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Hi Bo. How soon after the buyer purchases the item through my shopify account foes the payment get to me?
Hey again!
If you are using Shopify Payments the payout time will depend on where you are based. You can check out the payout times right here. If you are using a third-party gateway you will need to check with the gateway directly.
All the Best,
Bo
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Hi Bo. Thank you so much for your time & help. I appreciate it! Have a great evening.
Hi!
My question would be if the payment hasn’t gone through (awaiting funds) will the customer be notified about the decline? I understand you can make the payment manually I just want to know will the customer know this?