Good day! I’ve put in the request via email and phone, but wanted to rally the forum to maybe submit your own feature requests. With a brick and mortar store, customers that received a gift card as a gift want to know what the balance is before shopping. Which results in them standing in line, then …

Hi, @RikkiLeighG and @SpencerCran ! Thank you both for reaching out about this. I’ve shared all the previous feedback in this thread with our teams directly, and will continue to do so for new comments, too. With that said, both of your thoughts and concerns have been passed along to our teams. W…

BohoBlu.myshopify.com would love this!

Hello, The issue with the suggested work around is that we do not give store associates access to shopify only store managers. They are not in the store 24/7 so its still an issue for us a portion of the time.

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What a trash solution. Search the purchaser and scroll through their order history looking for the gift card purchase. Trash. Absolute trash. Shopify needs to implement a check balance feature, like every other pos service.

We see it has been over a year since this thread began. The suggestion that the guest bring an order number along with the gift card to check the balance is madness to be polite. I am not sure what we are getting for all the increased charges for the POS. Frankly, to call this a PRO version is laugh…

Is there an update on us being able to link to a page for our customers to check their gift card balance themselves? Please get moving on this. It’s been over a year since merchants have been asking for this and it seems like it should be something that is just logical to have as basic functionality…

Even for online store, it is critical to let card REPCEIPIENTS to easily check their gift card balance. Hard to believe that Shopify has not acted on a solution when you claim to value “customer experience” Please add us to the list of shops that want this feature. https://cedarmoon.myshopify.com …

I would like to add my voice to those others asking for what seems like a basic POS function. It would be a big help and make for a better customer and employee experience to have a simple feature of checking the gift card balance. Our retail staff don’t have access to the backend, as some others ha…

How can customers easily check their gift card balance?

Retail & Point of Sale

Jewelcam November 16, 2020, 5:11pm 27

Agreed

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How can customers easily check their gift card balance?

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