In my Shopify store, people can log in with the iOS operating system on mobile. What is the solution to this?
Topic summary
Customers report they cannot log into the store on iOS and macOS (mobile and desktop), while Android users can. The merchant also notes that iOS/macOS users cannot see their ads.
A community member tested and successfully registered/logged in using an iPhone 15 Pro and stated the site works on Windows, Android, macOS, and iOS. They shared a screenshot and a video demonstrating successful access.
The merchant clarifies the issue is intermittent: at some times logins work, at other times they don’t. It affects some iPhones but not others.
One suggestion is that Safari may be causing the problem, though no definitive cause was identified.
Shopify staff cannot verify store ownership via the forum and advised contacting Shopify’s Help Center. The recommended action is to use the virtual assistant to request “Speak with support” for authenticated, in-depth troubleshooting.
Status: unresolved/intermittent. Recent outcome is confirmation that logins can work on iOS for some devices; further investigation by authenticated Shopify Support is required. Attachments (screenshot and video) show successful login on iPhone.
Hello @RcKozmetik
Can you describe your question more detail.
Hey @RcKozmetik .
Thanks for reaching out.
Just to gather some additional context, would you be able to share more information on what you are asking? Are your customers able to successfully login to the customer accounts using an iOS mobile device but not desktop? I am just trying to get a better understanding of the situation.
Looking forward to your response.
First of all our link is here : https://rckozmetik.com/
Our customers can login website from Android devices but MAC and IOS users can not login from desktop and mobile phones. We published ads and ios and mac users can not see these ads. We need urgent help. Can you help us ASAP?
First of all our link is here : https://rckozmetik.com/
Our customers can login website from Android devices but MAC and IOS users can not login from desktop and mobile phones. We published ads and ios and mac users can not see these ads. We need urgent help. Can you help us ASAP?
Hello @RcKozmetik ,
I am successfully register using my iphone 15 pro, and I received email also here is screenshot.
Just for I made a video for my device.
https://we.tl/t-evaxfVcL7X
Note : your website is work fine, windows, android, mac and IOS.
This information is helpful mark my answer approve.
At some times of the day it comes on, but at other times it doesn’t. Some iPhones are included. Some iPhones cannot enter.
Hi @RcKozmetik ,
My be the safari application have an issue. It’s happen, but I check your website it’s working fine.
I did make a video and works fine.
Hey @RcKozmetik .
Thanks for the quick response.
In order for us to take a further look into the set up of your online store, we will need to verify you as the store owner. Since I cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. In this case, I would suggest navigating to our Help Center to reach out to our live support about this situation.
Once you arrive on the Help Center, you will need to let the virtual assistant know that you would like to Speak with support and you should be connected with a Support Advisor accordingly.
Let me know if you have any questions.