Hello,
If a Person Books an order with Phone number or email and later wants to either delete a product or add more to the order and / or cancel their order, how can they do so? Where is the integration since they must not have created an account or login/password?
Regards
Adwait
They can do this by contacting your staff and your staff edit the order.
The only other way I can think of is if you have a checkout upsell app, where the customer can edit the order after placing it, usually for a limited time frame, but in general to edit an order you go to the Orders page, select the order, then click Edit.
Hi Fishermanshub,
I have made an app specifically for shopper to cancel order, it allows customer to cancel and reorder easily.
Without an account, they still can cancel the order on the order status / thank you page :
You can also specify a list of cancellation reasons (customer can also input custom reason) for customer to choose when they cancel order, then you can know why they are cancelling :
You can also customize the email template for the order confirmation email, to include a link for customer to cancel order (I can help you customize after you have installed the app) :
You can also set condition like only allow customer to cancel within 30 minutes of placing order.
The app name is Cancellable (https://apps.shopify.com/cancellable), it comes with 14 day free trial, you can give it a try and see if it fits your store’s use case.
Hope this helps!
Regards,
Axel (developer of Cancellable app)
Yes — customers can edit their order after checkout, if you enable it using the right app.
With LEO Order Editor, customers can securely update their own orders after purchase without contacting support. Depending on your settings, they can:
Edit shipping address if they entered it incorrectly
Change product variants (size, color, etc.)
Update quantities
Add new products or replace existing items
Edit order notes
Cancel the order (within a time limit you control)
All changes happen within a defined edit window, so merchants stay in control. You can decide exactly what customers are allowed to change, auto-tag edited orders, and track every modification in the Shopify admin.
This helps reduce support tickets, prevent fulfillment errors, and even increase AOV by showing upsell products on the Thank You and Order Status pages.
In short, yes—customers can edit their orders after checkout, and LEO Order Editor makes it a smooth, self-service experience for both merchants and customers.
Notify Rush has a Grace Period feature that sends customers an email with a secure “Edit Order” link right after purchase – no account or login needed. Within a configurable time window, they can edit their address, swap variants, or cancel the order directly from that link.
Edit their shipping address – fix typos, change delivery location
Swap product variants – change size, color (same-priced variants)
Cancel the order – either instant refund or submit a request for your review
Notify Rush is a Shopify app for order communication that also includes automated emails, fraud alerts, and order tagging. Check it out on the Shopify App Store- Notify Rush - Send bulk customer updates seamlessly with powerful email tool | Shopify App Store
It really depends on whether the order has been fulfilled yet.
If the order is still unfulfilled, you can edit it directly from the order page in admin-adjust items, quantities, or shipping details, or cancel and issue a refund there.
Customers can’t modify or cancel orders themselves by default in Shopify, so any customer-facing edit or cancel flow would require an app that creates a short post-purchase window before fulfilment begins.
Once the order is fulfilled, options become limited. Larger changes usually mean cancelling and creating a new order.
If you’re getting frequent requests, delaying automatic fulfilment or 3PL triggers slightly (even 30–60 minutes) can help avoid conflicts.
For merchants looking to automate this, apps like Account Editor allow you to define a controlled edit window so customers can safely update their order before fulfilment starts, while keeping inventory and payments aligned.
