Main issue: A merchant asks how customers can leave product reviews for items sold via their Facebook-connected store; they’ve created Yelp, White Pages, and Google Business profiles but aren’t sure how reviews work there.
Guidance from Shopify Support: Yelp/White Pages/Google Business are primarily for physical (brick-and-mortar) businesses, so they may not generate many relevant product reviews.
Recommended approach:
Next steps: Browse app listings for screenshots and example stores, and contact app developers via the Support section for specifics. A Shopify blog post on the benefits of online reviews is suggested for best practices.
Additional note: One reply posts an unrelated complaint about an unshipped order and lack of Shopify support.
Status: No confirmation from the original poster; the thread remains open with clear app-based options provided.
Hi everyone. My Facebook Store is up and running though I had sales though no one is shopping through FB. They did buy before I got the store up.
Where do or where can customers leave Reviews for the products?
I have opened accounts on Yelp, White Pages, and Google Business but I need to learn about reviews there too.
Thanks for any help.
Tommy B. McDonell
Hi, Tommy!
Julie here from Shopify Support.
Thanks for sharing the link to your online store! You have some beautiful artwork. I also appreciate the fact that you’ve opened accounts on Yelp, White Pages, and Google Businesses. Because these platforms are typically for brick and mortar businesses, you may not expect many reviews there. There are some other ways that you can accept reviews from customers, however!
Many Shopify merchants use product reviews apps to add a review section to their product pages. There are several product reviews apps in the Shopify App Store and you can access them all here. Some popular options include Judge.me Product Reviews, Fera Product Reviews, and Stamped.io Product Reviews.
With these apps, you can add a product review section to your product pages, where customers will see star ratings of your products and will also be able to leave reviews. These apps also integrate directly with platforms like Facebook, allowing you to import your reviews there. It’s also quite easy to request reviews from customers using these apps, since they offer a built-in email feature that will automatically request reviews from customers who have purchased from your online store.
It sounds like these apps offer exactly what you’re looking for. I recommend browsing each one and viewing the screenshots available on each app listing. You’ll also notice that the listings include links to example stores, which will let you view the app in action. If you have any questions about any of these apps, then you can always contact the developers directly via the Support section on their app listings.
As you continue working on adding a reviews feature with your online store, I recommend checking out our blog post, “Why Online Store Owners Should Embrace Online Reviews”. There, you’ll learn about the benefits of online reviews and some tips on integrating reviews with your online store. I think you’ll find it quite useful.
I hope this helps and I’m curious to know what you think about these app suggestions. Feel free to respond here and let me know!
I ordered shoes on 9/1/24, not only have they not shipped but they kept my money. Shopify was NO help what so ever. NEVER USE SHOPIFY. ITS A SCAM