Cant login into my other shopify account, because i changed my phone number and i dont have recovery code! please take off authentication.
email royalette2011@gmail.com
Store name - Booshie Money
yall should really find a work around for this its crazy how hard it is to communicate with you guys about this.
please hurry and take that text off my account i need to access my account
Hi there @Bmoney109 !
Sorry to hear you’re having a hard time with logging into your account and getting support with that currently.
I can share the next steps available to you here in order to get this moving forward and get you logged in.
In order to verify your identity and assist with resolving this, we would just need to have you reach out for account support via our Help Centre here.
There we’ll be able to forward your request to our Accounts team, who will be able to securely enable you to access your account.
All the best!
it just keeps giving me the run around i cant find where to get this fixed please help
Hi again @Bmoney109 !
Sorry to hear you’re encountering some difficulty when trying to access your support options via our Help Centre.
I’d like to share some info here on how to do so, and some steps you can take if you continue to encounter issues with using this page.
You can enter the topic you need help with first when landing on the Help Centre page, before scrolling down the page to see the option to continue to get support.
If, when you click to continue to ‘get support’, you find yourself being taken back to the Help Centre landing page, this may be occurring due to the browser you’re using there locally.
Firstly, I’d check to ensure you’re using a supported browser, and that it’s fully up-to-date.
If you can confirm that, I’d also advise you to clear the cache on that browser before checking again.
This should allow you to proceed to access the support options available for account support there via the Help Centre.