Hello I am unable to log into my Shopify account because I was forced to close my email. I do not have the authenticator or the recovery codes. I cannot get into my shop. I created this account just to be able to receive help. Please contact me so I can provide the situation in depth and any other information necessary. Thank you
That’s what I’m trying to do. How do I contact the support team? I go to help on the account and it leads me to help center but there is no way to find a support email or a online chat or a customer service number?
Hello, @Leonard33 .
The advice that @uriv has given above is correct - the only way forward to solve this problem is to reach out to our live support team. In order to reach out to live support, while also bypassing the login, please go to this link using a Google Chrome incognito window.
You can read how to use an incognito window right here if you need help with this. Once you have the support page open in an incognito window, select the option “Can’t login to my account” which appears here. Then click “I still can’t access my account”, then scroll down this page to select live chat support, you will then be connected to a live support agent. They can then access your account and help you out from here. Thank you!