What other ways I can login without my phone number? I’m leaving international for 30 days and is getting new local phone number so I’m not sure if I’m able to access it once I’m already there. Please help.. email: ashleypilongo086@gmail.com
Hey, @Ashley1202 ! Welcome to Shopify Community!
Do you have two-step authentication via SMS enabled, and are you referring to the code that’s sent to your mobile phone while you’re logging into your admin? If so, you can either remove SMS delivery as your primary two-step authentication method, then change it to a different method, or you can add a backup method that you can use if you’re unable to receive the code through SMS. You can change the primary method to one of the following or add one as a backup:
- Two-step authentication using an authenticator app
- Two-step authentication using security keys or biometrics – this method can be used with the touch ID on iOS devices or Apple mobile phones and it can also be used with a security key on a computer or mobile phone
In addition to the above, you have the option to enter recovery codes when you’re asked to authenticate when logging in. Recovery codes enable you to access your admin if none of your two-step authentication methods are available. These codes were provided when you first enabled two-step authentication, however, if you weren’t able to save them you can retrieve and save your codes from your account settings.
If you have questions about two-step authentication, don’t hesitate to respond and I’ll be happy to help you out further!