Hi! I closed my business and disabled my store but then realized that I have a pending order that did not get shipped! I can no longer access their information to ship it without paying $30 to restore the shop!! That’s more than the order even was. Can someone help?!
Consider sending an email to merchant support, they can look into the account.
Contact page link: https://help.shopify.com/en/questions#/contact/
If the link keeps redirecting to the home page, try opening the link in Chrome Incognito mode.