Hi there!
I was charged a full year of shopify last week on my 2nd account, but I cannot access it as the email account associated has been deleted, so cannot verify it. Please can someone help me access my account?
Thanks,
Chloe
Hi,
I recommend you to email directly to Shopify’s Merchant/Technical support. They should assist you with the issue!
Contact page link: https://help.shopify.com/en/questions#/contact/email
Hi Nick,
Thanks for your help. I can’t submit a request here because I have an
inactive store, so it does not allow me to add it to the form. How else can
I get in contact with someone?
If you are unable to access your store/email, then please use the “Continue without logging in” option so you can connect with our Support team. They can provide the next steps needed to help get this resolved.
same problam
please help !
The steps above should help connect you with our support team to discuss this further.