How can I access my site if I forgot to add 2FA on Shopify?

Shopify Discussion
1

Hi, I really need some help because when Shopify asked me to add 2fa I didn’t realise and I didn’t add the Authentication app or save the codes and now I can’t login to my website without doing the authentication plz help. My email is kacperowskin06@gmail.com

2

Hey @Kacper1 !

Thanks for reaching out about this. I’d be more than happy to help.

If you do not have access to your recovery codes or the authentication app, then please check the below point;

  • Check your downloads’ folder for a file named “shopify_recovery_codes” just in case they were downloaded without you knowing.

If you still cannot locate the recovery codes, then you will need to reach out to our live support here at this link so that our accounts team can help you regain access. Let me know how that goes!

3

that’s doesn’t work as I have to loggin to my accout which I can’t as I cant access the authentication that’s why I am on a different account. Would you be able to like reset it on my other account because that’s where I made my website and it’s taking money from me but I can’t access it

4

Hey @Kacper1 !

Thanks for responding!

As the link is unusable for you considering the circumstances, in this case I would strongly suggest getting in touch with live support at the above link so that they can help you regain access. As much as I would love to be able to resolve this for you, I simply don’t have that type of access to your account via this public channel.

Once you reach support here, you can click on the option, I don’t have an account. In order to save some time, and help the Support Advisor you speak with to pick up from where you and I have left off, I am going to provide you with a summary of the issue as I understand it. You can share this summary at the beginning of your conversation with the agent to bring you both up to speed and help to get your answers as quickly as possible:

I am unable to log in to my account due to an 2FA issue. I do not have the authenticator app, nor do I have the recovery codes saved anywhere in order to regain access.

I trust this will be helpful but if you have any questions, please let me know!