SAME!!! We have been spending WEEKS trying to figure this out and it is costing us $$$$ Not only is it nearly impossible to add the gift cards ( we have to create a new gift card with each one we sell, by entering in the code on the back and saving it in the POS THEN ringing it up - so super crazy and TIME CONSUMING but now we can’t refund to a gift card on an exchange because it doesn’t give that option… even though shopify says to toggle on “return to a gift card” there isn’t a way to do it.
I’m regretting my decision to use shopify with my new business. Absolutely crazy that you can’t get support from anyone. I feel like I have a case to file against them for all of the money I’m losing.