If you are not seeing where to enable this; log out of the POS App and log back in. It should then be in the Gift Card area of settings. Very strange but it did work for me.
Topic summary
Main issue: Store owners can’t find where to enable physical gift cards. Admin shows digital gift cards active, but POS (point of sale) reports no active gift cards, and there’s no “Physical gift cards” toggle in Shopify Admin.
Key attempts and findings:
- Users tried Settings > Gift Cards > “Enable” for physical cards, but the option isn’t visible.
- One reply clarifies the enable setting is in the Shopify POS app, not the web Admin.
- Another workaround: log out of the POS app and log back in; for some, the Gift Card setting then appears. This fix is inconsistent (works for some, not others).
Operational pain points:
- Without proper activation, staff must manually create each physical gift card by typing the code, which is time-consuming.
- Refunds/exchanges can’t be issued to a gift card because the “return to a gift card” option/toggle is missing for some users.
Workarounds mentioned:
- Using the Rise app to issue store credit via email.
Status: No universal resolution. Issue likely tied to POS app settings/visibility. Thread remains unresolved with ongoing frustration.
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