I am based in portugal and the shopify payments cannot go through,please help me withhow do i get it activated,i cannot get it through it is always holding payments for my store.
Hey @luxyclinique ,
Welcome to the Shopify Community!
I definitely understand your concern. I want to assure you that all businesses using Shopify Payments as their gateway go through a standard review process. The review usually happens a few weeks after your first sale goes through, but sometimes it can happen later on.
In response to regulations in different countries, you’re required to provide information about you and your business. The information is collected to help identify merchants using Shopify Payments, including the beneficial owners of a particular corporate entity. The purpose of collecting this information is to comply with regulatory requirements designed to prevent money laundering, terrorist financing, and other financial crimes.
As local rules and regulations evolve, Shopify and its partners might contact you to collect additional information about you and your business. These standard reviews can occur at any time during the lifespan of your Shopify account.
If you receive no updates on the review process and no new banners in your admin prompting for the next steps after 5 business days, please reach out to our live support for further information. While we’re not able to provide account-specific support via our community, you can visit our help center and log in to get connected with an agent via live chat. Our team will be able to directly help you from there.