How can I add a chatbot to my website?

Store Design

Topic summary

The original poster wants to add a chatbot to their website and is seeking guidance on implementation.

Primary Solution Approach:
Multiple respondents agree that using a Shopify app is the standard method, as chatbots require AI services to generate human-like responses. No coding is typically necessary with modern solutions.

Recommended Apps & Platforms:

  • SmartBot - mentioned multiple times as a helpful option
  • Gleen AI - hallucination-free, natively integrated with Shopify, syncs with product catalog and orders, offers free tier
  • VanChat - automatic embedding without code pasting, features proactive sales, multilingual support, and post-sale assistance
  • Chattly - provides automated support, order tracking, and product recommendations
  • Shopify Inbox - Shopify’s native chat solution
  • Elfsight AI Chatbot - customizable with FAQs, available as free app
  • Shoply AI - combines AI search and chat functionality

General Implementation Steps:

  1. Select and install a chatbot app from the Shopify App Store
  2. Configure automated responses and customize design to match store theme
  3. Test functionality before going live
  4. Enable the widget on the storefront

One respondent also shared a YouTube tutorial for building a chatbot from scratch. The discussion remains open with no single consensus on the “best” solution.

Summarized with AI on October 26. AI used: claude-sonnet-4-5-20250929.
4

Hi,

I suggest you try Gleen AI (https://apps.shopify.com/gleen-ai?st_source=autocomplete).

Gleen AI is a secure, hallucination-free generative AI that is natively integrated with Shopify.

Gleen AI can train on your Shopify product catalog, inventory, and prices and can answer shopper’s questions in your storefront.

In addition, you can sync Gleen AI with your orders, and Gleen AI can automatically provide first line customer service and transfer to live agents when necessary.

Gleen AI is free to use (up to a certain volume level). The app is new but we’re already live on a number of ecommerce sites with private integrations.

Please let me know if you have any questions.

Thi