How can I add a credit card surcharge to specific orders?

I have been adding it manually but it’s a pain. @APOD How did you set up the drop down exactly?

@POD253 how did you add the drop down? Thanks!

Hi Don

<< Introducing a Credit Surcharge feature will INCREASE MERCHANTS profits by ~10% to 50% >>

The average credit card fee is 1.5% to 2.0% (and can be as much as 8% with BNPL). The average ecommerce net profit margin is 5% to 20%. For simplicity, let’s assume Aussie merchants are paying 1.5% in credit card fees and their net profit margin is 10%. All other things being equal, allowing Shopify merchants to pass on the credit card costs through a Credit Card Surcharge feature will increase net profit margins from 10% to 11.5%. Or put another way, their net profit will increase by 15%. That would be a substantial and real uplift for Shopify merchants. (The profit uplift could be as much as 80% for merchants currently using BNPL!)

So many other Australian retailers (both online and offline) have credit card surcharges, so consumers are generally happy to pay them. Introducing a credit card surcharge may lead to an increase in abandonments, or may not, but shouldn’t that be up to the merchant to decide?

So Don - please - take this to the team and explain that introducing a Credit Card Surcharge feature in Australia (and perhaps other countries) will INCREASE your merchants profits. It’ll make them even happier, fewer will go out of business and Shopify will be lauded in the streets by Aussie online shoplify businesses when this is released! (And you’ll be a hero too!).

Please make this the #1 feature request.

Thanks, Brian

Some source documents for you:

“Businesses can charge a surcharge for paying by card, but the surcharge must not be more than what it costs the business to use that payment type.”

Australian Competition and Consumer Commission (ACCC)

https://www.accc.gov.au/business/pricing/card-surcharges

“5% to 20% net profit margins”

6 Ways to increase profit margin for ecommerce businesses (Shopify)

https://www.shopify.com/blog/profit-margin

BNPL merchant fees:

https://www.shopify.com/blog/buy-now-pay-later

RBA on Surcharging:

https://www.rba.gov.au/payments-and-infrastructure/cards/q-and-a/payment-card-surcharging/merchants.html

Hey @POD253 , are you able to give any info on how you did this?

A quick google search suggests fairly advanced coding in checkout.liquid would be required, but I’m hoping perhaps you might have some sort of copy & paste coding we could try?

Absolutely should be the #1 feature request. CC Fees are killing my margin.

It is an app called UpCharge: Surcharges. It is considered a “cart fee”. You can adjust the fee you would like to charge and apply it to the entire cart- but again, please note that this will not add a fee to tax amounts.

Any update on this? We would really benefit from this as we want to sell products in a low margin business and would not be able to absorb credit card fees.

Any update on this feature request? I hoped this feature would be included in de Winter Editions 2023, but unfortunately it didn’t.

Would love an update on this. It is a real issue. Other platforms have this options , Come on Shopify!!!

This is still the number one reason we are considering leaving shopify. We have more than $2M in sales a year through our site, this feature has to be a priority.

Bumping this up, any updates?

Hey there folks

I DO have something to report. I have engaged a local tech firm to code an add on to my site that will bypass shopify payments and go direct to stripe AND…wait for it…use Stripes ability to take an ‘authorisation’ on a customer credit card and add a surcharge.

I have an appointment to test it tomorrow so report back in a week or so how it all goes.

Cheers :+1:t4:

This is amazing news! Thanks Fridgy! :oncoming_fist: Sending ease that everything works out amazing!

Yo! @FridgyRentals please please please tell us how it goes !!

Does this mean you would stripes POS system to use this?

It’s rather pathetic this still have not had a updated response back from Dom or another Shopify admin. Please be aware Shopify that because of your diminishing customer service to focus on fee gouging I am now actively working on moving to another commerce platform.

Could really use something like this, cc fees are a killer

I am needing to switch from qb pos as they are discontinued. Looking at Shopify. I can’t believe they still can’t do this. It kills small businesses. Do any other pos systems do this automatically? I can’t just add on 3% as it’s illegal where I am to add onto debit cards and you don’t know if it’s a credit card or debit card. I guess I could ask but who wants to do that every time? Thinking of raising prices and giving cash discount but don’t really want to do that either. Any other solutions people have found?

I think if everyone on this tread reached out to customer service every day for a week maybe they would push this through ?‍ :female_sign:

Our school has just instituted a charge for all credit card payments and because Shopify cannot accommodate this policy, we may have to switch providers. We use Shopify for both an online store and our POS. Any update is appreciated before we have to move platforms and start all over.