How can I add a custom message to my checkout process?

Shopify Discussion
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1

Hello together, since Shopify has no interest in implementing a solution for EU wide sales with VAT Nr. checks and therefore VAT free sales, we want to include a message in the beginning of the checkout dialogue, informing the customer about this fact.

B2B customers in the EU need to order via E-Mail and not through Shopify (Very dumb solution, but shopify’s own fault here, not making any profit of business customers from us)

Is there a way to customize the checkout in that way? Adding a message somewhere?

2

Hello,

yes, it it possible to add a message to the checkout process in your shopify store of inform EU customers about the VAT-related policy for B2B sales.

While you cannot directly customize the checkout page itself (as it’s a restricted area for security reasons), there are alternative ways to achieve this:

Announcement Bar or Popup: You can use Shopify apps or custom code to display an announcement bar or popup on your store’s website. This message can be placed prominently on your website, including the checkout pages, to notify EU customers about the VAT process for B2B sales. This ensures that customers are aware of the necessary steps before reaching the checkout.

Add a Banner or Text Section: In your store’s theme, you can create a custom banner or text section that appears on the cart or checkout page. This section can contain the relevant message for EU customers, explaining the process for B2B sales and providing instructions on how to proceed with VAT-free orders via email.

Use Checkout Language Customization: Though Shopify’s native checkout customization is limited, you can customize the language and wording used throughout the checkout process. This includes order notes and additional details during checkout, where you can clarify the B2B process and VAT-related information.

Link to a Separate Information Page: Add a link to an informational page on your website that provides detailed instructions for EU customers regarding the B2B sales process. You can then refer to this page in the cart or checkout page’s messaging.