Hello, I’m supposed to be opening my store on Friday, March 19th, 2021, but I need to add a new bank to my payout bank account for ShopifyPayments.
It asks me to put in my old bank account information, but I don’t have that information anymore. Please help today 
I really need to be ready by Friday morning.
Hey, @Dolladollawil
Eunice here from Shopify. Thanks for posting, and welcome to the Community!
You’re getting reach to launch, how exciting! I recommend checking out the Shopify store launch checklist to ensure you’ve got everything covered before you set sail. It’s easy to miss a few of the important things when you’ve been busy designing and building your store.
With regards to changing your bank details for Shopify Payments, we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the helpdesk and log in to your account to create a support request. I recommend selecting chat for the fastest support.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic.
Cheers!
Hi there!
im having the same issue. I have changed banks and can no longer remember my previous bank details. Could you kindly escalate this to the team also?
thanks in advance
Can I also get help with this issue as well please?
I have also been trying to do the same for the past 4 weeks, but nobody can seem to help.. they have $30,000 of my money that’s just sitting in Shopify
I am having the same issue, I don’t remember my old bank details to change the bank.
please help.