How can I add an image to SMS customer notifications?

Shopify Discussion

Topic summary

Goal: include images in Shopify customer text notifications without using Liquid.

  • Native Shopify transactional SMS can’t be edited and SMS itself doesn’t support images. To send images, you must use MMS (Multimedia Messaging Service).

  • Liquid isn’t required; image sending can be handled directly in third‑party tools’ interfaces.

  • Suggested options: AVA Email Marketing, SMS & Popups (customizable messaging with image attachments), SimpleTexting, and Postscript (both support MMS). For broader reach, push notifications via UnblockedBrands can include rich media.

  • Practical takeaway: use a third‑party MMS‑capable service/app instead of Shopify’s built‑in SMS to include images.

  • Status: No native Shopify solution confirmed; recommendation is to adopt MMS via external apps. Open question: whether Shopify will support editable or MMS transactional messages in the future.

Summarized with AI on December 18. AI used: gpt-5.
1

Hi

I’m looking to add an image to SMS customer notifications, do I need to use Liquid? No idea how do use this!! Is there a simple way?

LL

2

Hi @Lauralee2022

As far as I know, Shopify transactional SMS notifications can’t be edited. Also, it’s a SMS, not MMS so you can add an image to it.

If you want to add an image to SMS customer notification, you can consider using a third-party app.
For example: AVA Email Marketing,SMS,Popups
The app allows you to send customizable SMS notifications and you can attach an image easily.

If you feel like my answer is helpful, please mark it as a SOLUTION. Let me know if you have any questions!

3

To send images in SMS notifications, you’ll need to use MMS (Multimedia Messaging Service) instead of SMS. Platforms like SimpleTexting or Postscript support MMS, allowing you to include images in your customer notifications. You don’t need to use Liquid for this; it can be done directly through these platforms’ interfaces. For a multi-channel approach, push notifications via UnblockedBrands can also include rich media for an even broader reach.