How can I add custom questions at checkout on my ecommerce site?

Shopify Discussion

Topic summary

A merchant seeks methods to add custom questions during checkout, specifically “How’d you hear about us?” and potentially other feedback prompts. They note this should be a built-in feature but cannot find a simple native solution.

Recommended Solution:

  • The Checkout Comments App (free, top-rated) enables collecting customer comments during checkout to understand purchase motivations
  • Alternative options available through Shopify’s checkout app marketplace

Additional Guidance:

  • Building buyer personas can help determine which questions provide the most marketing value
  • One participant asks about implementing dropdown menus or checkbox options for questions, but this remains unresolved

Current Status: The discussion remains open with follow-up questions about specific implementation details (dropdown/checkbox formats) not yet fully addressed.

Summarized with AI on November 21. AI used: claude-sonnet-4-5-20250929.
1

Greetings Shopify Community! Can any of you recommend any apps or a process for adding the ability to ask a couple of questions during the checkout process? We just want the ability to ask “How’d you hear about us?” & possibly “What do you want more of?”. Nothing fancy but I can’t seem to find a simple app or process in the Shopify help for something that in my opinion should be a built in feature. Any help is appreciated! -Collin www.braniffboutique.com

2

Hey @Iceman2 ,

Great idea! Improving customer experiences by gathering feedback is super important.

Apps are generally the go-to solution for a feature like this. I found a top-rated free app that will provide the functionality you are after below:

  • Checkout Comments App - Collect comments during checkout to understand why your customers purchase your products.

If you find the above suggestion not suitable, feel free to browse through a variety of checkout apps below:

As a side note, I love the work you’ve done on your website so far. Certain products like your Airplane Models stand out to me because of the great job you’ve done with the product images and description. Have you thought about who your target customer is for your website? Our blog post on Building a Buyer Persona talks about narrowing down who your ideal customer is. This process is good to go through so that you can get the most out of your marketing.

3

Is it possible to add a question with drop down options? Or let’s say they check the checkbox of the answer that suits them best?

4

i want it in the checkout section in shopify

5

guide me

6

it’s still not active, under construction

7

Hey @joycenabhan ,

Did you browse through the app suggestions linked above?