I need help with adjusting the right postage rates applied to customer orders. The app has already set the cost but that doesn’t reflect real life scenarios. I also tested out the app by ordering a couple of items and mistakenly finished with purchasing. Can someone cancel the order? I also have asked some folks to go to my website and they say that it says “Coming soon.” Why is that? Have I not denied access or is there something that I haven’t done?
Hi @Kirby92718
1- Adjusting Postage Rates:
- Go to your platform’s Shipping Settings.
- Edit rates manually under Shipping Zones or adjust the rules for carrier-calculated rates.
- Ensure weights and dimensions for products are accurate to match real-life scenarios.
2- Canceling Orders:
- Navigate to the Orders section in your admin dashboard.
- Open the specific order and select the option to Cancel Order.
- Refund any payments if applicable.
3- “Coming Soon” Issue:
- The message indicates your store is in Password Protection or Under Development mode.
- Disable this by going to Online Store > Preferences and uncheck the “Enable password” or publish your website.
Make adjustments as needed.
If you have other questions, feel free to ask, and I will answer them as well.
Best regards,
Daisy