How can I adjust product price at checkout?

Accounting & Taxes
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Topic summary

Former QuickBooks POS users migrated to Shopify are frustrated by the inability to adjust product prices at checkout—a basic feature available in most POS systems.

Core Issue:

  • Users cannot modify item prices during transactions (e.g., charging 1.5x for double-sided prints vs. single-sided)
  • Current workarounds include creating custom sales items or applying manual discounts
  • These workarounds break inventory tracking, distort sales analytics, and eliminate COGS (Cost of Goods Sold) tracking

User Impact:

  • Particularly problematic for businesses with variable pricing (wholesale customers, custom arrangements, fluid pricing models)
  • Creates inefficiency requiring manual calculations and increases error risk
  • Multiple users report lost sales due to this limitation

Shopify’s Response:

  • Support representatives acknowledge feedback and claim it’s shared with developers
  • No timeline provided for implementation despite requests spanning 8+ years
  • Users directed to third-party app “POS Variable Priced Products” (additional cost)

Current Status:

  • Discussion remains unresolved after nearly a year
  • Several users switching to alternative POS systems (Rain POS mentioned favorably)
  • Class action lawsuit mentioned against Intuit for migration issues
  • Growing frustration over missing “basic” retail functionality during critical Q4 period
Summarized with AI on October 25. AI used: claude-sonnet-4-5-20250929.
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I hope it helps others too. I am so glad you found it!

I think I personally have reached a point where on principle I am not paying for extra apps that offer things that should be in the basic system. We have created workarounds for most of our issues, not ideal, but functional for the holiday season, except the one glaring issue of how we are now 2 months without the POS communicating properly with Quickbooks desktop. If there was an app for that, I would probably pay for it - and be very annoyed that I have to.

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