How can I adjust product price at checkout?

Accounting & Taxes
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Topic summary

Former QuickBooks POS users migrated to Shopify are frustrated by the inability to adjust product prices at checkout—a basic feature available in most POS systems.

Core Issue:

  • Users cannot modify item prices during transactions (e.g., charging 1.5x for double-sided prints vs. single-sided)
  • Current workarounds include creating custom sales items or applying manual discounts
  • These workarounds break inventory tracking, distort sales analytics, and eliminate COGS (Cost of Goods Sold) tracking

User Impact:

  • Particularly problematic for businesses with variable pricing (wholesale customers, custom arrangements, fluid pricing models)
  • Creates inefficiency requiring manual calculations and increases error risk
  • Multiple users report lost sales due to this limitation

Shopify’s Response:

  • Support representatives acknowledge feedback and claim it’s shared with developers
  • No timeline provided for implementation despite requests spanning 8+ years
  • Users directed to third-party app “POS Variable Priced Products” (additional cost)

Current Status:

  • Discussion remains unresolved after nearly a year
  • Several users switching to alternative POS systems (Rain POS mentioned favorably)
  • Class action lawsuit mentioned against Intuit for migration issues
  • Growing frustration over missing “basic” retail functionality during critical Q4 period
Summarized with AI on October 25. AI used: claude-sonnet-4-5-20250929.
5

Hi @Amy_Dryden

Thank you for your feedback on this topic. At this time creating a custom item will be the best option for this. Alternatively, you can create a product listing that is hidden from any sales channels except the POS, so that you can have more accurate inventory adjustments for this product.

Please don’t hesitate to reach out to our dedicated support team by phone to get the most up to date information on resolving any migration issues you are experiencing:

QB Migration Support: +1 833 476 1302
Hours Of Operation: Monday - Friday, 9am - 4pm EST