With our old POS system, we could easily change the price of an item at checkout. For example, someone orders a double-sided print from us; that’s 1.5 times the price of a single sided print. We no longer seem to be able to do this at all, which is messing up our inventory because we have to sell th…

I’m so frustrated. After all the time they spent telling us it would be “just the same” there are these significant, non-minor issues that just don’t work. Sorry you are in the same boat!!

We are also creating custom sales when we need to do this. Just another item on my “Bitch List.”

Hi @Amy_Dryden Thank you for your feedback on this topic. At this time creating a custom item will be the best option for this. Alternatively, you can create a product listing that is hidden from any sales channels except the POS, so that you can have more accurate inventory adjustments for this pr…

Wow - all I can do is laugh at that statement (otherwise I won’t be able to stop crying). All last week I tried to get help from the support team via the virtual assistant and phone calls - no answer from either one.

Hey @SteelHead Can you share more information about what happens when you try calling the number I shared above? You should also be able to connect with our standard chat support through our Help Center at any time as well. If you are not able to connect to our chat support team, please share a sc…

This is not a “best option”. The inability to adjust prices at checkout is a major, basic feature we all need. Creating custom items makes the Shopify analytics on item sales meaningless.

Hi @Amy_Dryden Thank you for your feedback on this. I will share that with our developers as well for further consideration. It isn’t a feature that Shopify currently offers, but I definitely recognize the value of it. Hopefully it is something we can provide in the near future.

It’s really bad when you can do custom pricing on every other POS except Shopify. Please have them fix this ASAP.

How can I attribute Custom Sales to COGS? Not really inventory but def COGS.

How can I adjust product price at checkout?

Accounting & Taxes

Amy_Dryden October 11, 2023, 4:14pm 8

In my experience calling the number, either I am on hold for an extended time and then the line disconnects, or when I do talk to someone they don’t seem to understand what I am even asking. Exceptionally frustrating.

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How can I adjust product price at checkout?

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