Looking at the change log… doesn’t look like actual useful features for
POS are prioritized.
Topic summary
Former QuickBooks POS users migrated to Shopify are frustrated by the inability to adjust product prices at checkout—a basic feature available in most POS systems.
Core Issue:
- Users cannot modify item prices during transactions (e.g., charging 1.5x for double-sided prints vs. single-sided)
- Current workarounds include creating custom sales items or applying manual discounts
- These workarounds break inventory tracking, distort sales analytics, and eliminate COGS (Cost of Goods Sold) tracking
User Impact:
- Particularly problematic for businesses with variable pricing (wholesale customers, custom arrangements, fluid pricing models)
- Creates inefficiency requiring manual calculations and increases error risk
- Multiple users report lost sales due to this limitation
Shopify’s Response:
- Support representatives acknowledge feedback and claim it’s shared with developers
- No timeline provided for implementation despite requests spanning 8+ years
- Users directed to third-party app “POS Variable Priced Products” (additional cost)
Current Status:
- Discussion remains unresolved after nearly a year
- Several users switching to alternative POS systems (Rain POS mentioned favorably)
- Class action lawsuit mentioned against Intuit for migration issues
- Growing frustration over missing “basic” retail functionality during critical Q4 period
2 Likes
Here’s the challenge:
I sell digital items (documents) with varying prices at their retail cost. There are thousands to choose from and the prices are fluid. The old system would attribute the cost/price to COGS entirely. I can do custom sales, look at the bill and attribute to the cogs, or is there another workaround?
Here we are again wondering why something so simply and basic is not in this software.
Some of these missing features just seem pretty basic for any business needs and are in most other POS.
Once you “Add Custom Sale” item there is no option to edit the price or description about the item which seems pretty goofy, IMO.
So you are checking someone out and trying to be fast but you happen to misspell something sure no problem just go back and edited it “NO” or maybe you enter the price in wrong, oh just edit it real fast “NO” you have to delete it and re-add it again.
There needs to be an option for editing any items at checkout. This option 1000% needs added like other POS out there.
Please do not tell me “Just pay for yet another addon app. that does that” I have heard that a few times with this POS on basic options that most other POS have.
I would rather have a dev reply to this with a truthful answer like “We will not be adding this or they don’t want this added or Yes we for sure will be adding this option”
Hearing the blanket answer “Yes, Shopify will continue to add features and expand our POS capabilities.” Just means you are adding other options but not this one. So a direct answer from a dev would be appreciated.
1 Like
Shay, I fully recognize that it must be a hard job to be the one we all complain to, but I have to say that since we did the switch in september, andsince I started doing my research immediately after the announcement from Intuit, nothing I brought up here or in my many calls to support (yes, the retail support) has led to any changes on the most basic functions for retailers. not features specific to an individual business model, but functions that would be the most obvious to anyone who asked people who do in person retail. I know you have nothing you can say other than to talk to support and that developers are listening, but I am less and less confident about that.
being able to edit an item for a specific transaction, being able to enter a negative quantity in a receipt, having a POS communicate with the accounting software in a way that will allow us to do our taxes without having to revert to doing it by pen and paper - these aren’t fancy features. They are so basic to the functioning of a brick and mortar store, that it feels like we are not being heard by the larger company. Just as the developers are not retailers (online retailers honestly do no count when trying to build a system for brick and mortar stores) I am not a software developer - but some of these functions feel like they should not be too difficult to address. When I see announcements of new developments on the online side, I honestly feel like we are of no value to a company that told us we would have a seamless experience.
4 Likes
I found an app that is working great for us. It is called POS Variable Priced Products. It is an additional charge but it finally allows us to change prices at check out.
I hope this helps others out!
2 Likes
I hope it helps others too. I am so glad you found it!
I think I personally have reached a point where on principle I am not paying for extra apps that offer things that should be in the basic system. We have created workarounds for most of our issues, not ideal, but functional for the holiday season, except the one glaring issue of how we are now 2 months without the POS communicating properly with Quickbooks desktop. If there was an app for that, I would probably pay for it - and be very annoyed that I have to.
1 Like
H @Dubie ,
Thank you so much for reaching out to us. We truly understand just how important this feature is for your business, and we empathize with your desire to have a clear timeline for its introduction on our platform. While we don’t have a specific timeline to share at this point, please know that we genuinely value your feedback and are actively communicating it to our developers.
As your input is incredibly valuable to us, I want to assure you that it’s been shared with the right team members who can work further on it.
To stay updated on the latest releases and updates, I encourage you to keep an eye on our Changelog. We want to keep you in the loop and ensure that you’re among the first to know about any new features or enhancements that are rolled out.
Again, we value your feedback and want to ensure that we are continuously improving our platform to meet your needs, so thank you for your understanding and patience!
Agree, this functionality is sorely needed, and have used it on other POS systems.
We have custom Activity Codes related to items for daily automatic reconciliation, and right now there is no simple way of doing this (unless you can give discounts etc., or add extra variants).
The POS Variable Priced Products app looks exactly like what we need… Just adds yet another cost to Shopify (which I understand).
2 Likes
We understand “at this time”. The question does Shopify plan to make the necessary changes to the program to allow a price change in POS?
I am here looking for the same answer. It is such an important feature all POSs need!
Great question @Quartz .
Our support team is not provided timelines for these kind of additions to our platform. While I can definitely see the value of this feature and I can assume that we will add this feature to our POS system, I don’t have a timeline I can provide for when that might be.
Your feedback has been provided to our developers for consideration on this though!
I could not agree more….so we have switched to Rain POS. And we are thrilled with it. Good-bye Shopify. Shaking my head. What a HORRIBLE experience we have had. Highly recommend Rain. If you liked QB POS…..you’re going to LOVE Rain.
Yes….all of the above and EXACTLY!! Shopify is not robust enough and their customer service is awful, awful, awful. I have chosen Rain POS. So we are NOW into the second POS change in 8 n weeks.
I had never heard of Rain POS. But let me tell you that they are great. Unreal. I work with one person all the time….she is my Customer Success Manager….and WOW WOW WOW has she delivered. I have her cell number, her email, etc. She is cleaning up all the MESSES that I was left with via Shopify/QB POS integration/migration. I cannot recommend Rain enough.
Yes….exactly!! And THANK YOU!! We are also two months into 4th quarter with NO communication with QB Desktop, etc. What a nightmare this has been…..what a nightmare! And as for Shopify? One day, when I called to get SOME HELP, they put me on hold, and then recommended an app called “Global Compents For Manufacturing” , or something like that, for $499.99 per month. HAAAAA!!! They lost me at “global”….ya know? I’m a little home town florist, not Ford Motor Company! An App they recommended??? SURE Shopify…I def need that…..NOT Thank goodness I found Rain.
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YES….I feel your pain and your comment made me laugh and cry, too. I am currently switching to Rain POS. To hell with Shopify. Intuit “promised” way too much. And Shopify DID NOT DELIVER. So someone, somewhere, dropped the ball. We also are not in good shape for fourth quarter, but we are working through it. So far, Rain POS has been amazing.
Please get the ability to edit prices done ASAP. This is beyond ridiculous that this is not offered. I didn’t switch to shopify several years ago because of no-brainer features missing. Now most of them are there. And it looks like others, like myself, HAD to switch from quickbooks. This should be done by the end of the week why would it take so long to have this feature in? The inability to do a custom price lost me two sales at a farmer’s market this weekend. GET IT DONE NOW!
2 Likes
This is the guy heading up the class action lawsuit:
Ed Podowski, Chief Experience Officer
UTX, Inc.
10768 York Road
Cockeysville, MD 21030
Office: 410-667-3500
UTX, Inc.
3252 Keswick Road
Baltimore [Hampden], MD 21211
Office: 410-366-1212
I am on Linkedin https://www.linkedin.com/in/edpodowski
I am the person almost two months ago suggested we file a class action lawsuit against Intuit for putting us in this situation at the busiest time of the year for retailers.
You can see his whole post under the discussion heading “QB to Shopify Support is an Epic Fail.” He posts under the name “UTX” and it’s the last one on the thread.
It is really depressing that this extremely basic feature doesn’t exist and doesnt seem to be any kind of priority for Shopify.
On platforms like square creating variable priced items where price can be typed at checkout is a basic default feature.
Creating a custom item at checkout time from scratch every time is a horrible solution that doesnt allow good sales reporting.
Being able to create custom items in advance before an event and type in just the price at checkout is pretty critical.
I asked for this feature 8 years ago and it appears they still haven’t added it. That’s disappointing. At our physical store we sell flower arrangements at any price interval from $20-500. If anyone has found a solution on how to sell something like this in the Shopify POS I’d love to hear it.
Hi there, @Jackson_McLean . Thanks for taking the time to reach out to the Shopify Community Forums, and for following up on this thread!
I’ve gone ahead and passed your feedback around this feature to our Retail Development Team for their consideration. Though I can’t promise what may come as a result of sharing this feedback, you can trust it will be getting seen by the folks best equipped to see it!
As for how you could sell your flower arrangements where you can price things as they’re rung through, you could do a ‘custom sale’. If you open the POS App, and start a cart, you can select the three dots (…) on the screen to start a custom sale. This will let you set whatever price you would like for this purchase, apply taxes to it, and label it whatever you like. You can also do a standard cart with a standard product and then add a flat discount to adjust the price to something lower for your customers, if you so choose.