Can we start an online petition with a link in this forum so we increase the pressure a bit on Shopify to deliver?
I did it here at OpenPetition, maybe you can join in and it changes something
Topic summary
Merchants are unable to combine multiple discounts at checkout—for example, an automatic 10% off promotion alongside a manual discount code. Shopify’s platform historically allowed only one discount per order, with no native setting to enable stacking.
Shopify’s Response:
- Support staff repeatedly added merchant votes to an internal feature request but provided no timeline for implementation.
- Workarounds suggested included gift cards, partial refunds, draft orders, or third-party apps—though many merchants reported apps either didn’t work, conflicted with other tools, or added unwanted costs and complexity.
- Shopify Plus users could access checkout scripts for custom discount logic, but this wasn’t available on standard plans.
Community Frustration:
- Requests for this feature date back to at least 2012, spanning over a decade with no resolution.
- Merchants expressed frustration that the thread was marked “solved” despite the issue remaining unresolved.
- Many felt Shopify was incentivizing paid apps rather than building native functionality, viewing this as a revenue strategy rather than a technical limitation.
Resolution (June 2022):
- Shopify finally announced Discount Combinations, allowing merchants to stack discount codes (manual or automatic) and run multiple automatic discounts simultaneously.
- The feature rolled out to all eligible merchants, ending years of requests and workarounds.
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