Hi Peter
I would like to be able to offer an automatic discount Buy X and Get Y for FREE and also provide an additional fixed or percent off discount.
Currently, I’m not able to set it up as Shopify doesn’t allow to add discount coupon if an automatic discount is applied.
Please provide me a solution for this.
Regretfully, I’m not able to provide an ETA on when this feature would be implemented into the platform; however; I can say that this specific request is being considered. Creating and adding new features can take some time as a variety of variables need to be considered. I would recommend keeping an eye on our Changelog as it’s the most up to date place for any changes made to the platform.
Sadly, I wouldn’t be able to provide a native solution for this specific case due to the limitations of the platform and the discount area. You can look into using Upsell apps, which may help provide a more desired outcome while our teams look into getting this feature implemented.
Please add me to the list requesting the ability to make one discount code do multiple discounts. For instance. I would like to create a discount code to give out (and for customers to have to enter at checkout) that allows for a percentage off of their order AND Free Shipping. It seems almost unreasonable that thi isn’t already an option as I am certain most people would want it.
100% agreed. Very much hurting my abilities in my business.
I’ve added your vote! To provide some context, when reviewing whether a feature request is viable, we don’t only look at the total number of votes. The type of stores, the geolocation, the specific use cases, and a variety of other factors play into what determines what features we should work towards. We also have to consider the impact this type of feature would have, both positive, and negative, and how do we mitigate the negative outcomes, while still providing the positives. For example, this type of feature if misused could cause financial damage to the store owner as stackable discounts allow customers to virtually “cheat” the system.
I do hope that we’ll be able to see this feature added in the near future as I know many store owners would be thrilled to utilize it. If you have more feedback to add or any questions, please let me know!
Peter
You wrote “stackable discounts allow customers to virtually “cheat” the system” That condition can only take place if shop owners do not have control over how their discounts are used. However if there is an indicator that allows shop owners to set coupon properties, like if discount is stackable, this becomes a non issue.
Speaking of impact, at least for my store not having an ability to create stackable discounts causes more severe impact than potential risk of abuse. For example, I know of at least 2 sales that I lost last week. I offer a coupon for free shipping for orders over $35, but don’t want to make it automatic. Last week I ran a sale of 20% off, and two potential customers complained that they couldn’t combine both offers with neither making a purchase even after I tried to mitigate it by offering to refund shipping. Who knows how many customers didn’t even reach out to me and just abandoned their sessions?
So, not having this ability impacts both retailers and Shopify’s bottom line.
Please add me to the list - we are really struggling without this option. Our store offers a Buy 4, Get 5th discount all the time and we would like to be able to give our customers an occasional x% off their total order, X% off specific items, etc in addition to the B4G5th.
Add my vote to the list please! Stacked discounts would be very helpful!
You’re right. That definitely isn’t a great situation to be placed in and I’m sorry to hear that the limitations have caused an impact on your business. The example I provided is only one of many areas of concern, however; we are actively reviewing each piece of feedback provided to us so we can work towards a solution. I’ve added your frustrations to the feature request to help our teams better understand how this is impacting businesses such as yours.
Thank you for expressing interest! I’ve added your votes to the feature request.
Hi Peter, please add my vote to the list. We are trying to implement a loyalty program and when customers redeem points for a free product they are unable to also use a general % off discount. This is a bad customer experience and also a headache for customer support.
This is a must have option. There really is nothing I can find more important for my business & my customers. I offer the same as most, 10% auto and an email signup discount incentive for 15%, combined 25% off, very reasonable, completely unusable.
If I change the auto discount to 25% I lose the email incentive and the email popup app service I do pay for is therefore a pointless marketing tactic.
If I change the email discount to 25%, its a one time deal and negates customer returning in the future.
The object of a discount is to gain & retain customers while capturing their information for marketing purposes. Without the ability to combine discounts, all this is a waste.
I’ve seen this problem with the same response going back 4 years or more without solution. This is an obvious drawback to sellers and I don’t believe you can find a more significant issue.
I think I can speak for everyone here in saying, NO more deciding, we need this NOW! PLEASE! GET’ER DONE! PLEASE! ASAP! YESTERDAY!
Absolutely agree - we need this asap. I’ve just lost a customer because she wasn’t able to use a discount code on top of the automatic discount (3+1). There’s no logical reason why you wouldn’t allow to combine promos like “2+1” with % discounts? These are completely different types of discounts and should be allowed together!
I just opened my page and realized shopify does not allow customers to stack coupons, I am about to start looking for other sites because of this.. I want to offer free shipping plus 10%off.. do you have a time frame when this could be available?
@GlowingOrchid @CeeSmart @LeoLindermans @Crystalwhite
For starters, I would like to thank you for taking the time to share your feedback, frustrations, and use cases for why getting this feature added is imperative to your businesses. I understand the urgency behind why you need this feature, and while I wish I had a better answer, I’m afraid that I don’t have an update to share on when this feature will be added to the platform. I’ve added your feedback to the existing feature request to show our developers there is further interest in getting this added as soon as possible.
Please add me to the list as well. Not offering tiered discounting is a major issue when it’s pretty standard in the ecomm industry.
Add me to the list of needing this requested feature as well. We have this type of feature that we’re migrating from WooCommerce. This should be standard and would not be that hard to code, honestly.
We appreciate being heard, Peter
This feature is quite crucial for us to be able to integrate our retention strategies. We have Loyalty points, we have one time discounts, we have physical mailed personalized discounts and discounts awarded for posting photo reviews, but none of these can create a proper incentive for the customer if they can only use one discount at a time. Stacking discounts is the missing piece of our puzzle, and without it, we are unable to utilize the services provided by many 3rd party Shopify apps we pay for. A timeline would be extremely helpful because with one we could deliberate whether or not it’s worth completely overhauling our retention strategy, or waiting out the development process.
As you can see since my comment, we’ve had many others voice their opinions on the matter as well. I guarantee there are hundreds if not thousands or tens of thousands more who would jump at the opportunity to take advantage of such a feature. Perhaps they stay silent because the Buy X get Y discounts were released and they are quite useless without discount stacking so it’s assumed that discount stacking would be the next logical release in the pipeline…
Looking forward to your reply,
The Glowing Orchid Team
Yes please add my vote. This is hugely important for running an up sell/bundle discount campaign and incentive points system together which is huge for ecommerce. I also run an exit intent with discount which customers cannot use if they are pairing it with a bundle!
Come on Shopify, we really need this feature ASAP.
Peter
Developers do not set priorities, they write code. I suspect that this is a standard answer to end this thread with no action expected any time soon. It is very discouraging to see that Shopify does not care about businesses on its platform that are the reason behind it’s success. Feels like this community is a huge waste of time, no one is listening to our feedback anyway.
Couldn’t agree more. What’s most discouraging is that most of us switched to Shopify as it was supposed to be superior to other platforms and easier to use. This isn’t a large ticket change and could easily be implemented. Why Shopify is delaying a “decision” is beyond me. I have several clients that I help manage Shopify stores on. Most are considering a change in platform vendor now.
Please, Shopify, your customers are speaking, you ought to consider listening AND reacting.