Hi, I am trying to change my store currency after it was locked in after a test run. It is locked to the currency and would not change.
Thanks for any help.
Hi there @Nathan44
Since the system thinks you’ve made a sale, Shopify Support will need to enable this change for you. The store currency is automatically locked after sales are made, but this can easily be changed.
You can reach out to our live support through this page and if you explain to them that you need to change your store selling currency, they will be able to start the process with you. That being said, here are some areas you will want to consider before changing your currency:
- Reporting: With changing between currencies, our reporting doesn’t factor in the difference between currencies. So if you had $500 USD processed, that would show as $500 in reports. Say the next day you switch to CAD, the report would still read as $500 for previous processing. Since $1 CAD is not equal to $1 USD, the reports in theory will be wrong going forward.
- Product Pricing: Since the dollar amount between currencies is not the same, a product price’s value, could mean something different if currency is adjusted and impact your margins. Ex - $20 CAD, is not equal to $20 USD. Refunds processed after a currency change will also be affected by the currency change.
- Apps: Some apps may have limitations when it comes to changing the selling currency. I would recommend that you reach out to the app developers to clarify before changing your selling currency.
- Gift Cards: Gift cards with remaining balances in the old selling currency will not work once the selling currency of the store has been changed.
- Shipping: Any shipping rates for a store will maintain the previous currency and will not update automatically. After a currency change, you will need to delete the previous rates and add them back in manually to list them in their new currency.
Please let me know if you have any other questions.