Hi @liveinpeace2 ,
I am from Mageplaza - Shopify solution expert.
As I reviewed your store, I noticed that the video section uses a thumbnail, and the video is only rendered when the play button is clicked. Therefore, even though the autoplay attribute is set for the video, it doesn’t play because the video has not been rendered yet. A potential solution would be to remove the video thumbnail.
Could you provide the code that controls the product section? This will help us identify a more effective solution.
Best regards