Hi
Can I have a pre defined customised email sent to our customers “automatically” after the item has been delievered that asks them to leave us a review and tag us on social media?
I need the email sent out automatically when the item has been delivered. Can I maybe add an automatic 10$ gift card to this email as an incentive?
Thanks
Hi imanmafi,
You can edit your ‘Delivered’ email notification templates in your Store’s Settings > Notifications to include any custom text you would like.
More information on editing templates can be found here.
I hope this helps!
You can, and that sounds like a great idea. This is a great space to also build a better relationship with your customers, treat them like brand advocates, and give them emotional/feel good incentives, as well as monetary incentives! You could also ask them to email you the photo if they aren’t very active on social media or comfortable posting. Or nudge them to leave a review!
I would also recommend adding a little note to the package itself. A handwritten or personalized note (with a social media handle or #hashtag at the very bottom) usually serves as a great indirect nudge to take a photo and share with you or post online.
Hi @imanmafi ,
You can use Opinew - Effortless Review App to send automated review request emails to your customers after your product is successfully delivered, and choose the date you would like to deliver the messages. You can edit, customize the message, and even incentivize your customers with coupons, discount offers, or free gifts, etc. Also, the app has integration with other marketing tools (like Omnisend, Klaviyo) that allows you to track reviews that are left on your product/ store, and create an automation workflow for customers who left reviews.
You can check the app and let me know if you are interested in learning more. Hope it can help you build social proof and boost conversions in your store.
Opinew Team.
Yes, this is absolutely possible. You would need to create an automation flow that triggers when delivered and send out a marketing email with the discount code. I am currently manually adding tracking numbers and fulfilling orders as i’m using a separate platform to print shipping labels and after much digging (and even asking Shopify CS, who were unable to figure it out and send this was not possible) I found the following solution.
To be clear, I was trying to automate a marketing email to trigger X days after an order was delivered. However, I was using a 3rd party site for shipping labels that was not integrated to shopify so manually going back and adding tracking/fulfilling orders.
In Automation flow use Start When “Fulfillment event created” then Check if “Fulfillment event status is equal to DELIVERED”… then action or whatever else you feel.
