How can I automate email notifications for refunds using Shopify Flow?

Shopify Plus
1

Hello everyone!

So I want to make a Flow that automatically sends an email to our accounting department when a Refund has been made.

The flow shall consist of the following:

  • Order number

  • Amount

  • Date of the refund

Is this possible? If yes, which “fields” should I use?

2

Yes, use the “Refund created” trigger and “Send internal email” action. Some variables to consider for the email body:

Order number: {{order.name}}
Refunded: {{refund.totalRefundedSet.shopMoney.amount}}
Total Price: {{order.totalPriceSet.shopMoney.amount}}
Date refunded: {{refund.createdAt}}

3

Hi @paul_n

Thanks a lot for your reply!

So I set up the Flow with your help and it works. However today I saw that it triggered because of a Voided Order with no transaction. How come? And is it possible to set up a rule that fixes that? Something along the lines of ‘If Voided STOP’.

Thanks in advance!

4

I’m not sure precisely what you mean by voided. You might have better luck going through support for that so that you can provide links to the voided order and the workflow so they we can see the data in your store. If it was me, I would use GraphiQL to get details about that order and find a variable that captures whether it was “voided”.

5

Hi Paul

With Voided I mean that the Order has been cancelled/some of it has been cancelled.

Also there has been no payment from the customer, so there is no amount to be refunded.

Voided is a Status in Shopify, so I am a bit confused that you don’t recognise what I mean?

I did try to find a way to contact support, but with no luck, only a lot of different articles.

6

Voided isn’t an status that I can see on Orders. Since I don’t see that exact term anywhere I wasn’t sure if you meant something other than “Cancelled”.

There are probably a bunch of ways to detect if no money exchanged hands for a “refund”. The easiest might be to check order / totalRefundedSet / shopMoney / amount > 0