How can I automate emails in multiple languages for my online store?

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Topic summary

A store owner successfully set up a bilingual online store in English and Georgian, with all pages properly translated. However, they encountered an issue with automated emails—regardless of the user’s language preference or region, all emails were being sent in English only.

Another user asked whether the email templates themselves (such as order confirmation emails) had been translated, sharing a screenshot for reference.

The original poster confirmed they had already translated the email content and found a solution to the problem.

A staff member noted that Shopify does not provide out-of-the-box translations for Georgian, meaning all Georgian translations must be done manually. They expressed interest in learning what solution the store owner implemented.

Summarized with AI on November 12. AI used: claude-sonnet-4-5-20250929.
1

Hello, I have created an online store in two languages. using English and Georgian languages. I have done all the translations of all the pages and it works perfectly. But I ran into one problem. No matter what language the user is in, or no matter what region the email is from, it will be delivered in English. Is there any way to send emails in Georgian to users from Georgia?

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2

Have you translated the email content yet? Like for example the order confirmation email?

Screenshot 2024-01-26 at 4.48.56 PM.png
Screenshot 2024-01-26 at 4.48.56 PM.png1944Ă—1202 229 KB

3

Yes I did it already. And I found solution.

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4

Hi @LJ11 , I’d be interested to hear the solution you found. Georgian is unfortunately not a language we provide out of the box translations for (here’s the ones we do) so I believe the translations for Georgian would have to be done manually.