Hi, I would like to pause the store in the first step of closing it entirelig. Today is the last sales day so I like to have the option to finish up the orders tomorrow. How can I set an automatic time for when the store is not accessible from midnight today?
Hi there @Telle12 .
It is not possible to schedule a plan change such as this, so I would advise possibly setting an alarm or reminder for yourself at the time you wish to make the change and then applying it at the correct time to suit your needs. You can read more about how to change your plan/pause your store here.
With that being said, I am sorry to hear you are considering closing your store. Can I ask why you are thinking about this? Is there anything I can do to help? Is there anything you’d like to improve or change?
Hi,
Thank you for your answer, I am not able to log in to the support chat.
We are closing down, how can I change this template since it is not showing
our message that I put in the text box?
Br, Kristin
I’m afraid I do not understand your query here 100% - are you trying to access our live support chat?
If so, Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the “ask about a topic” bar, then hit continue to support to access. Here’s a video showing the steps in action.
Do you need help with the store closure steps? If so: In order for payments to stop completely, you must elect to close your store. You will receive no further bills from Shopify after closing your store provided there are no outstanding charges. The process for closing the store can only be done by the store owner, and the steps are as follows:
- From your Shopify admin, click Settings, and then click Plan and permissions or Account.
- In the Store status section, click Sell or close store.
- Click Close store.
- Enter your password to continue.
- Select a reason from the drop-down menu and then click Close store.
- To confirm that your store is closed, you can go to your store’s URL and see that your store no longer appears.
If you choose to re-open your store within 30 days of closing it, then Shopify guarantees that all of your store’s data and configuration information will be preserved. Shopify can’t guarantee that any data will be preserved more than 30 days after closing your store.
If you have any third-party apps that have your payment information outside of Shopify, then cancel your service with those apps to avoid being billed externally after you close your store.