A seller based in Japan with 100% European customers faces high currency conversion fees using Shopify Payments. The combined costs include 3.55% card processing fees, approximately 2% conversion fees on payouts (forced to JPY), plus additional conversion fees charged to customers.
Key Questions Raised:
Whether changing store currency to EUR eliminates the 2% conversion fee
If relocating the store address to Europe (seller is European) allows EUR payouts while remaining compliant
Community Responses:
Changing store currency alone won’t help—conversion fees persist because payouts remain in JPY
Relocating store address to Europe is possible but requires:
Registered European business entity
European bank account
Compliance with EU tax and business regulations
European Shopify Payments setup
Alternative Solutions Suggested:
Contact Shopify support directly for guidance
Consider third-party payment processors (Stripe, PayPal) though these may also charge conversion fees
Explore Stripe EU account with third-party checkout solutions
The discussion remains open with no definitive resolution on the most cost-effective approach.
Summarized with AI on October 28.
AI used: claude-sonnet-4-5-20250929.
Hello, I sell from Japan and 100% of my customers are in Europe.
The problem is that I use shopify payment and from what I understand it is impossible to make a payout in a currency other than the yen if our store is based in Japan.
The card fees for shopify payment in Japan are 3.55% and if I add the conversion fees which I believe are 2%, + the fact that most customers also receive conversion fees, this makes the fees way too expensive.
So my questions are:
If I change the currency of the store to Euro, can I at least allow the 2% conversion fee to be removed? I’ve read that it’s the currency of the payout that defines whether there are conversion fees or not, but in this case the option to change the currency is absolutely useless, so I find it a bit odd.
As I’m European myself, can I change the location of the store to my address over there, so that I can access payouts in euros while remaining legal?
Even if you change the currency of your Shopify store to EUR, you will still be charged a 2% conversion fee because the payouts are made in JPY.
If you are from Europe, it would be possible for you to move your store address within Europe so that you receive Euro; this will avoid charges related with converting currencies, although at all costs one must observe tax and business regulations of EU.
First question: No, that’s not possible.
Second question: Do you have a registered European business and a European bank account? Are you using European Shopify payments? You can try that. How about trying another payment operator like Stripe or PayPal (these may still charge currency conversion fees if not correctly set up)?