Hi, I’ve bought a theme by accident and the payment has been processing for quite a few days. Any idea how I can cancel the payment? Pls it’s important for me to cancel it.
Topic summary
Accidental theme purchase; payment has been “processing” for several days, and the buyer urgently wants to cancel.
Key guidance:
- Removing the theme from the store is possible via the provided “Removing themes” help guide (link shared).
- Canceling the theme purchase itself typically requires contacting Shopify Support.
Status and outcomes:
- No confirmation that the payment was canceled or refunded yet.
- No reported resolution; next step is to reach out to Shopify Support.
Notes:
- The linked help article is central for removing the theme from the store; it does not itself cancel the payment.
- “Shopify Support” refers to official customer support channels for billing/purchase issues.
You can remove a theme by following the steps in this Removing themes guide.
To cancel a theme purchase, you’d typically need to contact Shopify Support.