I forgot about my Shopify account I was on a 3 month 1 pound memebership and I wanted to cancel because I don’t use the account then this morning I woke up and saw that they Tried to bill me but the money in my account was insufficient I do not want to pay for it as I do not need the membership can anyone help me please.
Hi @Ibee48 ,
Thank you for reaching out!
Are you still able to log in to your account? If yes, you will need to deactivate it following these steps here. If not, that means your store is already inaccessible and after 3 unsuccessful charge attempts the store will get deactivate automatically, so you don’t need to do anything from your end.
I understand that you may want to ensure it is cancelled immediately, so if you cannot log in, then you will need to get in touch with our Support team.
We cannot look into accounts specifics via the Community for privacy and security reasons, so I invite you to reach out to our Contact Us page.
As you can’t log in, select ‘Can’t log in to your Shopify account’ and then immediately click on the ‘I still can’t access my account’ green button. Then scroll down to the bottom of the page, where you should see the ‘Get Support’ section, where you can select your preferred communication channel.
Could you tell me why you decided to close your store, and if you’ve experienced any difficulties? I’d hate to see someone struggling to get their store up and running, so if you’re leaving because of setup or day-to-day store issues, feel free to reply to this message, and I’ll help. Whatever the case, I wish you all the best in your future business endeavours.