How can I cancel and re-import product reviews on WooCommerce?

Store Design
1

Hi,

My current webpage is at woocommerce, I have exported current products reviews to a CSV-file as the example file shown in Shopify. It says it can take a “few minutes” but it is still loading. We dont have more than 7 products, I think something happened. I cannot cancel it, how can I cancel it and import it again? thank you in advance, Hanna

2

Hi there @Hanna101 !

Thanks for outlining your query for us here in the Shopify Community.

We can help to resolve this stuck review import you described here so you can try to run that task again.

You would just need to get in touch via our Help Centre here, so we can securely access your account and account info with you.

There we’ll be able to resolve this stuck import and allow you to import this again.

Can you tell me a bit more about your business and what else you’re working on here?

You mentioned you’re migrating your store to Shopify, do you have any other tasks you’re working on for this project?

3

Hi,

Now its telling med the CSV-file is invalid, but i made sure its exactly like the CSV template (deleting the product example row). How can i get help?

KR, Hanna

4

Hi again @Hanna101 !

Thanks for getting back to me here with that update!

Can you confirm which spreadsheet program you’ve been using (Excel, Numbers, Google Sheets) and if at all possible, try using Google Sheets throughout the export and import process to ensure the best results?

If you’re already using Sheets and encountering this issue, then please reach out via our Help Centre here for account support so we can check this out in more depth with you.