I’d like to choose the second option could you give me a step by step follow through on how to exactly do it as soon as possibel?
Topic summary
Issue: A merchant wants to cancel a Basic plan and delete a store without first paying a $32 outstanding invoice, citing no recent use.
Support’s explanation: Shopify bills at the start of each billing cycle; once an invoice is generated, the cycle is considered started. If the invoice is paid and the store is deactivated, any unused portion is credited to the account (not refunded by default per Terms of Service 5.10), though support can review exceptions.
Available paths:
- Let payments fail until the store becomes “frozen” after 8 failed attempts (no access, no further charges). To reactivate, the outstanding invoice plus a new billing cycle must be paid.
- Ask support to deactivate the store on your behalf. Charges stop; the outstanding invoice remains and must be paid if the store is reactivated later.
- Pay the invoice and deactivate yourself; request a refund exception review (no guaranteed refunds).
Recent update: The merchant chose the support-deactivation path. Action: Go to the Help Center, chat with the AI assistant, and request connection to an advisor to close the store.
Note: Another participant states there are no pro‑rated refunds for annual plans. Status: Ongoing; deactivation pending via support; refund outcomes unresolved.