How can I cancel my inactive account and get a refund?

Shopify Discussion
1

I need to cancel my account and be refunded. My store is inactive and never has been active. I didn’t know I was being charged and would like my money back please. Will someone please help me?

2

Hi, @Mborosky .

Welcome to the Shopify Community and thank you for posting your question here.

I understand that you’re looking to close your Shopify store as you’re not actively using it. You mentioned that you’ve been billed for your account and are requesting a refund. Rest assured, I’ll do my best to share what next steps need to be taken and the applicable resources.

We have a helpful resource for pausing or deactivating your store that includes steps to ensure your store is closed and you will no longer be billed. Before listing the steps, I’d like to share some tips to note before closing your store.

Before closing your Shopify store:

  • Make sure that you pay any outstanding charges that you might have. If you have no outstanding charges against your account, then you won’t receive a bill after deactivating your store.

  • If you have any third-party apps that have your payment information outside of Shopify, then cancel your service with those apps to avoid being billed externally after you deactivate your store.

  • Make sure to turn off auto-renewal for your custom domain on your registrar’s website to avoid unexpected charges.

How to close your Shopify store:

  • From your Shopify admin, go to Settings > Plan.

  • Click Deactivate store.

  • Select a reason for the deactivation, and then click Continue.

  • Enter your password, and then click Deactivate now.

Last step: You’ll receive an email to confirm that your store’s deactivated. You can still re-open your store or view your past bills, and your store’s information is guaranteed for 2 years. You can also re-open your store and pause your plan.

Once you’ve successfully closed your store, I recommend reaching out to our support team via the Shopify Help Center. As per Shopify’s Terms of Service we do not issue refunds. However, our support team may be able to take a closer look at your account to make the best decision.

I hope this helps!