How can I cancel my monthly Shopify charge without password?

Payments + Shipping & Fulfilment

Topic summary

Monthly charge of 7.35 CAD continues, but the store owner cannot cancel due to a forgotten password and reports no response from support.

Suggested resolution:

  • Use Shopify’s Account Recovery tool (self-serve link provided) to recover the email associated with the store, then reset the password via the login page.
  • After regaining access, cancel the subscription in Shopify Admin: Settings > Plans > Deactivate store > Cancel Subscription > enter password.

Clarifications:

  • “Account Recovery tool” is a Shopify process to identify/recover the correct account email.
  • “Shopify Admin” is the backend dashboard where billing and plan settings are managed.

Recent updates and outcomes:

  • A support representative provided detailed recovery and cancellation steps plus help links.
  • They asked why the store is being closed and invited the user to reply with questions or updates.

Status:

  • No confirmation of cancellation yet; the thread remains open pending the user’s follow-up.
Summarized with AI on February 1. AI used: gpt-5.
1

Hi. Shopify charges every month 7.35 CAD, but I need to cancel it. I do not remeber the password from shopify store, so I can’t cancel it.

I have contucted to support, but they do not reply.

2

Hi, @ytatq213WDAS !

Thanks for reaching out in our Community forums, I’d be happy to help.

It sounds like you would like to cancel your plan but are unable to log in. If you do not remember your email then you can recover it by following our Account Recovery tool here. Once you find your account, you will need to reset your password by following the steps below:

  1. From the Shopify login page, enter your store address and click Next.
  2. Enter your login email and click Next.
  3. Click Forgot password?
  4. Enter the email that you used to create your Shopify account.
  5. Click Reset password.

Once you have access to your account, you will need to cancel your subscription. Can I ask you why you’d like to close your store? Is there anything we could have done to help you out better?

You will then need to follow these steps to cancel your subscription:

  1. Log into your Shopify Admin
  2. Settings > Plans
  3. Under Plan details, click Deactivate store
  4. Click, Cancel Subscription
  5. Then enter your password to continue

You can also follow along to our step by step guide, here. Kindly reply back to this thread with any questions or updates and we can continue our conversation further!